Troubleshooting

General Chromebook Issues

Your Google Chromebook will update automatically.  If a new update has been installed, you will receive a notification and be prompted to restart your device to apply the update.
 
If your Chromebook is crashing or freezing, please try one of the below solutions.
  1. Turn off your Chromebook, then turn it back on.
  2. Close all your apps and browser windows.
  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
  4. If you've installed any new apps or extensions recently, uninstall them.
 
Google's Chromebook Help Center offers support for all devices running Chrome OS.

 

Internet Connectivity

  1. In the bottom right, click on the time.
  2. Select Not Connected.
    Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
  3. Turn on Wi-Fi.
  4. Your Chromebook will automatically look for available networks and show them to you in a list.
  5. Click the network you would like to connect to.
 

Adding too many extensions will slow your browser and cause pages to close. To disable extensions through the Chrome toolbar, do the following:

 

  1. Click the “Three Dots” (see image below).
  2. Click More Tools.
  3. Click Extensions
  4. Disable or remove any recently added extensions.
Three dots menu button.
  1. Reload the page by clicking
  2. If that didn’t work, check your internet connection to confirm you’re still connected to the internet
  3. Clear you cache
    1. At the top right, click the "Three Dots" (see image below)→ More tools → Clear browsing data.
    2. Next to "Time range," select "All Time".
    3. Select "Cookies and other site data" and "Cached images and files".
    4. Click "Clear data".
    5. Try reloading the tab with the error.
  4. If it still won’t work, disable extensions (see “What do I do if my Web-Browser is running very slow?”)
Three dots menu

Power

If your Chrombook will not charge, try the following options:
  1. Check to ensure the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  2. Check that the power outlet your Chromebook is plugged into is working.
 
If your Chromebook still won't charge, try these additional steps:
  1. Unplug your charger from the wall and your Chromebook.
  2. Plug your charger back in to your Chromebook, then the wall.
  3. Charge the device for at least 30 minutes.
  4. More info: https://www.youtube.com/watch?v=Uu1WEZZM2dc
  1. Press and hold the power button, then press and hold the reboot button.
  2. Release both buttons.
  3. Your Chromebook should turn off and turn back on within 10 seconds.
 
  1. Close the lid of your Chromebook
  2. Plug in your power cord to the wall, then plug in the other end to your Chromebook.
  3. Open the lid of your Chromebook without pressing any buttons.
  4. The power button should work again.
 
  1. Remove the power cord from the Chromebook.
  2. Let your Chromebook battery run out completely.
  3. Plug it in again after the battery has completely died.
  4. It should turn on.
 
The following colors indicate the status of your Chromebook battery.
 
  1. Orange/Red = charging
  2. Green/White= charged
 

Settings

Press Ctrl + shift +  Webpage refresh logo to flip the orientation of your screen.
 
Press Ctrl + 0 to reset the zoom to 100%.
 
  1. Click your account picture at bottom right hand corner.
  2. Click settings Settings gear
  3. Scroll to bottom, click, “Advanced”
  4. In the Accessibility section, click “Manage accessibility features”
  5. Turn OFF “Enable Screen Magnifier”
 
Press Ctrl + Search button logo + H to reset your screen colors.
 
Use the brightness keys on your keyboard to adjust the brightness to your desired level.
 
Brightness keyboard keys
 
This setting is called “Chrome Vox”.  To turn this feature off press Ctrl + A + Z.
 
  1. Click your account picture at bottom right
  2. Click settings Settings gear
  3. Scroll to bottom, click, “Advanced”
  4. In the Accessibility section, click “Manage accessibility features”
  5. Turn OFF “Show Large Mouse Cursor”
 
  1. Click your account picture at bottom right
  2. Click settingsSettings gear
  3. Scroll to bottom, click, “Advanced”
  4. In the Accessibility section, click “Manage accessibility features”
  5. Turn OFF “Enable On-Screen Keyboard”
 
Press Ctrl + Search button logo to turn off caps lock.
 
If your camera isn't working, or if you see a message that says "No camera found":
  1. Turn off your Chromebook, then turn it back on.
  2. Try using the camera in another app, like Hangouts.
  3. If it works in that app, uninstall the app where it doesn't work, then reinstall it.
  4. If it still is not working, place a Help Desk ticket.
 
  1. Make sure sound isn't muted:
  2. At the bottom right, select the clock.
  3. Adjust the volume using the slider.
  4. Change the sound input or output:
  5. At the bottom right, select the time.
  6. Next to the volume slider, select the Right arrow .
  7. Change where sound comes from (output) or where you speak into (input).
  8. Unplug audio devices (like headphones or speakers) from your Chromebook.
 
  1. Turn your headphones to pairing mode.
  2. Click the clock on the bottom right.
  3. Select “Bluetooth”.
  4. Confirm it is turned on
  5. Select it to open up pairing options
  6. Select your headphones
 

Touchpad

Press or tap the touchpad with two fingers. You can also press Search , then click with one finger.
 
Place two fingers on the touchpad and move them up and down to scroll vertically, or left and right to scroll horizontally.
 
Using one finger, click and hold the item you want to move. Drag the item to its new spot, then release your finger.
 
 
  1. Make sure there is no dust or dirt on the touchpad.
  2. Press the Esc key several times.
  3. Drumroll your fingers on the touchpad for ten seconds.
  4. Turn your Chromebook off, then back on again.
 
For additional help, please visit the Google Chromebook Touchpad Support page.