Troubleshooting

General Chromebook Issues

HOW DO I UPDATE MY CHROMEBOOK?

WHAT DO I DO IF MY CHROMEBOOK IS CRASHING OR FREEZING?

GOOGLE CHROMEBOOK HELP CENTER

HOW DO I CONNECT TO WI-FI?

WHAT DO I DO IF MY WEB-BROWSER IS RUNNING VERY SLOW?

WHAT DO I DO IF MY BROWSER SAYS "AW SNAP"?

Reload the page by clicking
If that didn’t work, check your internet connection to confirm you’re still connected to the internet
Clear you cache
1. At the top right, click the "Three Dots" (see image below)→ More tools → Clear browsing data.
2. Next to "Time range," select "All Time".
3. Select "Cookies and other site data" and "Cached images and files".
4. Click "Clear data".
5. Try reloading the tab with the error.
If it still won’t work, disable extensions (see “What do I do if my Web-Browser is running very slow?”)

WHAT DO I DO IF MY BATTERY WON'T CHARGE?

If your Chrombook will not charge, try the following options:

Check to ensure the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
Check that the power outlet your Chromebook is plugged into is working.

If your Chromebook still won't charge, try these additional steps:

HOW DO I FORCE MY CHROMBOOK TO RESET/REBOOT?

WHAT DO I DO IF MY POWER BUTTON STOPS WORKING?

WHAT DO I DO IF MY CHROMEBOOK WON'T TURN ON?

HOW DO I KNOW IF MY CHROMEBOOK IS CHARGED?

WHAT DO I DO IF MY SCREEN IS UPSIDE DOWN?

WHAT DO I DO IF MY PAGE IS ZOOMED IN/OUT?

WHAT DO I DO IF I TURNED ON THE SCREEN MAGNIFIER?

WHAT DO I DO IF THE SCREEN COLORS ARE WRONG?

WHAT DO I DO IF MY SCREEN IS TOO DARK?

WHAT DO I DO IF MY CHROMEBOOK IS READING EVERYTHING I CLICK?

WHAT DO I DO IF MY MOUSE CURSOR IS LARGE?

WHAT DO I DO IF THE ON SCREEN KEYBOARD IS TURNED ON?

WHAT DO I DO IF CAPS LOCK IS STUCK ON?

WHAT DO I DO IF MY CAMERA DOESN'T WORK?

WHAT DO I DO IF MY SOUND IS NOT WORKING?

HOW DO I CONNECT BLUETOOTH HEADPHONES TO MY CHROMEBOOK?

HOW DO I RIGHT CLICK?

HOW DO I SCROLL UP/DOWN ON A PAGE?

HOW DO I DRAG AND DROP ITEMS?

WHAT DO I DO IF MY TOUCHPAD STOPS WORKING?

GOOGLE CHROMBOOK TOUCHPAD SUPPORT